Frequently Asked Questions (FAQ)

A collection of answers on the most frequently asked questions concerning the new STAUFF Digital Platform

General questions

I need an offer. What is the best way to place my request?

For interested parties

You can use the enquiry functionality as well as the contact form to send us your enquiry. We will pass it directly to the right contact person and prepare an offer as quickly as possible.

For STAUFF customers

To receive an offer, you can get in touch with your personal contact person in the internal sales department. Of course, you can also send us your enquiry via the enquiry functionality or the contact form and we will pass it on to the right person. A STAUFF employee will get in touch with you immediately.

I need technical advice. Who should I contact?

Do not hesitate to use the live chat or the contact form. If we are unable to answer your question directly, an expert will contact you immediately.

I would like to request a catalog - What do I have to do?

You can browse our catalogs online here. If you would rather have a printed copy, you can request a catalog here.

I need a CAD model - Where can I find the models?

On this page you will find all information about the access to our CAD models.

Help

I need help using this site - Who can I contact?

If you have any questions or problems, please do not hesitate to contact STAUFF, e.g. via contact form orlive chat.

Who will answer my questions in the live chat?

Questions will be answered by a team of qualified and experienced chat agents from the following departments at STAUFF Brazil

Sales
Product Specialists

If a question can not be answered directly by the chat agent, the request will of course be recorded and forwarded to the appropriate department. The answer will then be given as soon as possible, e.g. by telephone or e-mail.

At what times the STAUFF live chat is available for me and what happens when it is offline?

Our live chat is available for you at the following times:

Monday to Thursday from 7:00 to 17:00 (EST/EDT)
Friday from 7:00 to 16:30 (EST/EDT)

Of course, it can also happen that you as a customer have a question outside of these times, or that no chat agent is available during the specified times. In this case you can still click on the live chat button and a form will be displayed which you can fill out with your problem. We will make sure that you will receive an answer as soon as possible.

Your question is not answered? Is something still not clear for you? We will be happy to help you. Simply use the contact form or the live chat.

We have a STAUFF sales unit in your region.

Frequently Asked Questions (FAQ)

General questions

Help