I need an offer. What is the best way to place my request?
For interested parties
For STAUFF customers
To receive an offer, you can get in touch with your personal contact person in the internal sales department. Of course, you can also send us your enquiry via the enquiry functionality or the contact form and we will pass it on to the right person. A STAUFF employee will get in touch with you immediately.
I need technical advice. Who should I contact?
I would like to request a catalog - What do I have to do?
I need a CAD model - Where can I find the models?
I need help using this site - Who can I contact?
Who will answer my questions in the live chat?
Questions will be answered by a team of qualified and experienced chat agents from the following departments at STAUFF Brazil
- Product Specialists
If a question can not be answered directly by the chat agent, the request will of course be recorded and forwarded to the appropriate department. The answer will then be given as soon as possible, e.g. by telephone or e-mail.
At what times the STAUFF live chat is available for me and what happens when it is offline?
Our live chat is available for you at the following times:
- Monday to Thursday from 7:00 to 17:00 (EST/EDT)
- Friday from 7:00 to 16:30 (EST/EDT)
Of course, it can also happen that you as a customer have a question outside of these times, or that no chat agent is available during the specified times. In this case you can still click on the live chat button and a form will be displayed which you can fill out with your problem. We will make sure that you will receive an answer as soon as possible.